About the Author

Jamie Ziska

Jamie Ziska, better known as JZ, is the head coach and founder of Retaining Excellence LLC. JZ has a passion for teaching others to be cognizant about their diction, tone, and the understanding that their words impact others’ lives. She works with executives, managers and business owners to learn to listen and create a work culture that top talent will not only be attracted to, but will want to be a part of.

JZ has a passion for working with other people to recognize how diction, tone, and non-verbal cues can impact people throughout organizations – from employees to customers. In this time of electronic communications, it is easy to forget that on the other side of the communication is a person – a living, breathing human being that has emotions and feelings. JZ loves bringing the people back into the light and refocusing on what matters.

About the Book

The One Big Thing!

Is there “one big thing” in your past that was life altering? While many items in our lives appear inconsequential, there may be one key factor that can change our behavior to help us vault major hurdles.

Most often, we need to change our behavior in order to achieve our goals. Here is where the root cause for THE ONE BIG THING comes into play. What is that, you ask? Well, if you are going on a trip, you would save yourself time, money and angst by getting advice or coaching from someone who has already had that experience. So, who do you listen to?

The Celebrity Experts® in this book have experienced success in many areas – their advice reflects The One Big Thing that made them successful and may do the same for you.